phpcom respects your right to privacy. This Privacy Policy explains what personal information we collect from players and visitors, why we collect it, how we use and protect it, and your rights as a data subject under Philippine law.
A plain-language summary of our core privacy commitments. The full legal text in the sections below governs in all cases.
phpcom collects personal data strictly to the extent necessary for account registration, identity verification, payment processing, PAGCOR regulatory compliance, and responsible gaming obligations. We do not collect personal data speculatively or for purposes unrelated to operating the phpcom platform.
phpcom processes personal data in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the implementing rules and regulations of the National Privacy Commission of the Philippines. Your rights as a Philippine data subject — including the right to access, correct, and erasure — are upheld by phpcom.
phpcom does not sell, rent, or trade your personal information to third parties for their own independent commercial marketing purposes. Data sharing with third parties occurs only where required for platform operations (payment processors, game providers), regulatory compliance, or at your explicit consent.
As a data subject under Philippine law, you have the right to be informed, access your data, correct inaccuracies, object to processing, erase data (subject to legal limitations), and receive your data in a portable format. phpcom provides a clear process for exercising these rights via our 24/7 customer support team.
All data transmitted between your device and phpcom is encrypted using 256-bit SSL/TLS. Personal data is stored on secured servers with access controls, encryption at rest, and regular security audits. phpcom implements technical and organisational measures appropriate to the sensitivity of the data held.
In the event of a personal data breach that is likely to result in harm to affected individuals, phpcom will notify affected players and the National Privacy Commission within the timeframes prescribed by the Data Privacy Act and NPC regulations. We maintain an incident response procedure specifically for data breach scenarios.
This Privacy Policy is issued by phpcom ("we", "us", "our") and governs all personal data processing activities associated with the phpcom online gaming platform accessible at phpcom.club. By registering an account, accessing the phpcom platform, or otherwise engaging with phpcom's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the phpcom platform.
1.1 phpcom is an online gaming platform offering slots, live casino games, sports betting, bingo, Dragon Tiger, Star Fishing, and related entertainment services to registered users in the Philippines. In providing these services, phpcom necessarily collects and processes personal data about its users and, in some cases, visitors to the phpcom website who have not completed registration.
1.2 This Privacy Policy applies to all personal data processing activities conducted by phpcom, including: registration and account management; identity verification (Know Your Customer / KYC); payment processing; game delivery and transaction recording; customer support interactions; marketing communications (where consented to); and regulatory reporting to PAGCOR and other competent Philippine authorities.
1.3 This Policy should be read alongside the phpcom Terms & Conditions, which set out the contractual relationship between you and phpcom, and the phpcom Responsible Gaming Policy. In the event of a conflict between this Privacy Policy and the Terms & Conditions on matters relating specifically to personal data, this Privacy Policy shall prevail.
1.4 phpcom operates exclusively in the Philippines and processes personal data of Philippine residents. All processing activities are governed by the Republic Act No. 10173 (Data Privacy Act of 2012) and the implementing rules promulgated by the National Privacy Commission (NPC).
2.1 For the purposes of the Data Privacy Act of 2012, phpcom is the Personal Information Controller in respect of personal data collected and processed through the phpcom platform. phpcom determines the purposes for which and the means by which personal data is processed.
2.2 phpcom has designated a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission. Inquiries relating to data privacy and requests to exercise data subject rights should be directed to phpcom's customer support team, who will escalate to the DPO as appropriate.
2.3 Third-party service providers engaged by phpcom in connection with platform operations — including payment processors (GCash, PayMaya, participating banks), game content providers, and technical infrastructure providers — act as Personal Information Processors and process personal data solely on phpcom's documented instructions. phpcom ensures that all Processors are bound by contractual data processing agreements consistent with RA 10173 requirements.
phpcom collects personal data through a combination of information you provide directly, information generated through your use of the platform, and information received from third-party sources such as payment processors and identity verification providers. The categories of personal data collected are summarised below.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID details (UMID, PhilSys ID, passport, driver's licence) | Provided by you at registration and during KYC verification |
| Contact Data | Philippine mobile number, email address, city/municipality of residence | Provided by you at registration or when updating account details |
| Financial Data | GCash mobile number, PayMaya account details, BPI/BDO/Metrobank/UnionBank account identifiers used for transactions; deposit and withdrawal amounts | Provided by you when making deposits or requesting withdrawals |
| Transaction Data | Deposit history, withdrawal history, game bet records, win/loss records, bonus claims and wagering history | Automatically generated by your use of the platform |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps, login history | Automatically collected through cookies and server logs |
| Usage Data | Pages visited, games launched, session duration, click paths, feature interactions | Automatically collected through analytics tools |
| Communications Data | Records of customer support conversations (live chat transcripts), email correspondence, complaint submissions | Generated through your interactions with phpcom support |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off periods, responsible gaming tool activations | Generated when you use responsible gaming features |
phpcom may collect information that qualifies as sensitive personal information under RA 10173, including your government-issued ID numbers, financial account details, and health or wellness information disclosed in connection with responsible gaming requests (such as self-exclusion on grounds of problem gambling). phpcom processes sensitive personal information only where strictly necessary and with appropriate safeguards in place.
phpcom relies on the following legal bases under RA 10173 and its Implementing Rules for processing personal data:
phpcom processes your personal data for the following specific purposes:
To create and maintain your phpcom account, verify your identity, authenticate your login sessions (including OTP verification to your registered Philippine mobile number), manage account settings, and process account closure requests.
To verify that you are who you claim to be, that you meet the 21-year minimum age requirement, and that you are eligible to participate in online gaming under Philippine law. KYC processing may involve cross-referencing information you provide against third-party identity verification services as permitted under PAGCOR regulations.
To process deposits from GCash, PayMaya, and participating banks; to process withdrawal requests to your nominated payment instrument; to detect and prevent fraudulent transactions; and to maintain transaction records as required by the Anti-Money Laundering Act and PAGCOR.
To deliver gaming services, record the outcomes of game rounds, calculate and credit winnings, process bonus awards, and maintain an auditable record of all gaming transactions on your account for regulatory, dispute resolution, and responsible gaming purposes.
To fulfil phpcom's obligations to PAGCOR under its operating licence conditions, including mandatory reporting of player activity, suspicious transaction reporting under the Anti-Money Laundering Act, and cooperation with lawful requests from competent Philippine authorities.
To monitor player activity for indicators of problem gambling; to administer responsible gaming tools including deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion; to communicate with players regarding responsible gaming concerns; and to comply with PAGCOR's responsible gaming requirements.
To respond to your support inquiries, resolve complaints, process dispute submissions, and maintain records of support interactions for quality assurance and training purposes.
To detect and investigate suspected multi-accounting, bonus abuse, cheating, unauthorised account access, and other fraudulent or dishonest conduct; to maintain the integrity of the phpcom platform and protect legitimate players.
Where you have provided explicit consent, to send you information about phpcom promotions, new games, special events, and other marketing communications via SMS to your registered Philippine mobile number or email. You may withdraw this consent at any time by contacting phpcom's customer support or via the unsubscribe mechanism in any marketing communication.
phpcom does not use fully automated decision-making processes that produce legal or similarly significant effects concerning individual players without human review. Account suspension decisions are reviewed by phpcom's compliance team before being finalised.
6.1 The phpcom platform uses cookies and similar tracking technologies to provide, secure, and improve the platform. Cookies are small text files stored on your device when you visit the phpcom website.
6.2 phpcom uses the following categories of cookies:
6.3 You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the phpcom platform from functioning correctly and you will be unable to log in or play games.
phpcom shares personal data with third parties only in the following circumstances:
phpcom does not sell, rent, or otherwise transfer personal data to third parties for their own independent commercial purposes.
8.1 phpcom's primary operations and data storage are Philippines-based. However, some third-party service providers engaged by phpcom — particularly international game content providers — may process certain technical data on servers located outside the Philippines.
8.2 Where personal data is transferred outside the Philippines to a jurisdiction that does not provide an equivalent level of data protection, phpcom implements appropriate safeguards including contractual data transfer clauses consistent with NPC requirements to ensure that your personal data receives an equivalent level of protection.
8.3 Your financial data and identity documents are processed within the Philippines by phpcom and its Philippine-based payment processing partners and are not routinely transferred outside the Philippines.
9.1 phpcom retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory minimum retention requirements. The key retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | PAGCOR licence conditions; Anti-Money Laundering Act |
| Transaction & Gaming Records | 5 years from transaction date | Anti-Money Laundering Act; PAGCOR requirements |
| KYC Documents | 5 years from account closure | Anti-Money Laundering Act; PAGCOR |
| Customer Support Records | 3 years from last interaction | Dispute resolution; quality assurance |
| Marketing Consent Records | Until consent is withdrawn, plus 2 years | Evidence of lawful processing basis |
| Technical & Log Data | 12 months from collection | Security monitoring; fraud prevention |
| Self-Exclusion Records | Duration of exclusion plus 5 years | Responsible gaming obligations; PAGCOR |
9.2 When the applicable retention period expires and there is no other lawful basis for continued retention, phpcom will securely delete or anonymise personal data in accordance with its data disposal procedures.
Under Republic Act No. 10173, you have the following rights in relation to personal data that phpcom holds about you:
To exercise any of these rights, contact phpcom's customer support team via the 24/7 live chat on the platform or by email at the address listed in Section 16. phpcom will respond to data subject rights requests within the timeframes prescribed by NPC regulations.
11.1 phpcom implements technical and organisational security measures appropriate to the risk level of the personal data processed. These measures include, without limitation:
11.2 Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to pose a real risk of harm to affected individuals, phpcom will notify the NPC and affected players in accordance with the mandatory breach notification requirements of RA 10173.
11.3 You are responsible for maintaining the security of your own phpcom login credentials. phpcom will never ask for your password via email, live chat, or any other channel. If you receive a communication purporting to be from phpcom that requests your password or OTP code, treat it as fraudulent and report it to phpcom's support team immediately.
phpcom is strictly an adult platform. Participation in real-money gaming on phpcom is limited to individuals who are twenty-one (21) years of age or older in accordance with PAGCOR regulations. phpcom does not knowingly collect personal data from persons under 21 years of age. If phpcom becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on phpcom, please report it immediately via phpcom's customer support.
13.1 phpcom may send you promotional communications about phpcom games, bonuses, and special events via SMS to your registered Philippine mobile number or by email, but only where you have provided explicit consent at registration or at any subsequent point.
13.2 You may opt out of marketing communications at any time by: (a) using the unsubscribe link included in any marketing email; (b) replying STOP to any marketing SMS; or (c) contacting phpcom's customer support team and requesting removal from marketing communications lists.
13.3 Withdrawing marketing consent will not affect your ability to use the phpcom platform or receive transactional communications such as deposit confirmations, withdrawal notifications, KYC requests, or responsible gaming alerts — which are necessary for the operation of your account and are not marketing in nature.
13.4 phpcom does not share your personal data with third parties for the purpose of third-party direct marketing to you.
14.1 The phpcom platform does not contain links to third-party websites, applications, or external services. If any such links appear on the phpcom platform due to technical error or third-party content, phpcom is not responsible for the privacy practices or content of those external sites.
14.2 This Privacy Policy applies exclusively to personal data collected and processed by phpcom. It does not apply to the data practices of third-party game providers, payment processors, or any other external parties, even where those parties interact with you in connection with your use of phpcom. You should review the privacy policies of those third parties independently.
15.1 phpcom reserves the right to update or amend this Privacy Policy at any time in response to changes in Philippine law, NPC guidelines, PAGCOR requirements, or phpcom's internal data processing practices.
15.2 Material changes to this Privacy Policy will be communicated to registered users via notification to their registered email address or by a prominent notice on the phpcom platform prior to the changes taking effect, where reasonably practicable.
15.3 The current version of this Privacy Policy is always accessible on the phpcom platform with the applicable effective date displayed at the top of the document. Continued use of the phpcom platform following the publication of a revised Privacy Policy constitutes acknowledgement of the revised Policy.
15.4 Where an amendment materially affects how phpcom processes personal data in a way that requires your consent, phpcom will seek fresh consent from affected users before implementing the change in respect of their personal data.
16.1 Data Subject Rights Requests & Privacy Inquiries. For any questions relating to this Privacy Policy, to exercise your data subject rights, or to report a suspected privacy breach, please contact phpcom's customer support team:
Live Chat: Available 24 hours a day, 7 days a week on the phpcom platform.
Support Email (plain text): [email protected]
Languages: English and Filipino (Tagalog).
16.2 phpcom will acknowledge receipt of data subject rights requests within three (3) business days and will endeavour to complete all requests within thirty (30) calendar days, or such other period as may be prescribed by NPC regulations.
16.3 Complaints to the National Privacy Commission. If you are not satisfied with phpcom's response to a privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. The NPC is the regulatory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
phpcom takes data privacy seriously because it is both a legal obligation and a matter of genuine respect for our players. If something in this Privacy Policy is unclear, or if you have a concern about how phpcom is handling your personal data, our support team is here to help — in English or Tagalog, any time of the day or night. We'd rather answer your question directly than have you uncertain about how your information is being used.
This Privacy Policy was last updated on 1 January 2026 and is effective as of that date. phpcom reserves all rights consistent with applicable Philippine law.
phpcom is built on a commitment to genuine privacy for Filipino players. If you have questions about your personal data or want to know more about the phpcom platform, our Filipino-speaking support team is here 24/7.
phpcom is a real-money gaming platform for players 21 years of age and older, operating under PAGCOR oversight. Play responsibly.